Sales & Customer Service Agent
About the job
Job Title: Sales & Customer Service Agent
Company: Centric Prime
Location: Amman (On-site)
Working Hours: 6:00 PM – 2:00 AM (Amman Time) – Night Shift
About Us
At Centric Prime, we connect businesses across the U.S. and MENA region with exceptional talent based in Jordan. We specialize in building high-performing remote teams across sales, customer service, digital marketing, IT support, and more.
Our approach is simple: we handle recruitment, onboarding, HR, and payroll—so our clients can focus on scaling their business while we take care of the people behind it.
We’re not just filling roles—we’re creating long-term opportunities that drive success for both our clients and our team members.
Job Overview
We are looking for a driven and customer-focused Sales & Customer Service Agent to join one of our clients. This role is ideal for someone who enjoys building relationships, closing deals, and delivering excellent customer experiences in a fast-paced environment.
Key Responsibilities
Handle both inbound and outbound sales calls with potential and existing customers
Understand customer needs and recommend tailored solutions
Maintain strong product knowledge to effectively communicate value
Meet and exceed sales targets and KPIs
Build lasting customer relationships to ensure satisfaction and retention
Accurately log customer interactions and sales activities in the CRM system
Collaborate with team members to improve sales strategies and performance
Qualifications
Bachelor’s degree in Business, Communications, or a related field
Minimum 1 year of experience in sales or customer service
Fluency in English (B2 level or higher – written and spoken)
Comfortable appearing on camera for content creation when required
Flexibility to work night shifts (5:00 PM – 3:00 AM)
Strong communication, negotiation, and interpersonal skills
Target-driven mindset with strong problem-solving abilities
Experience in the airline or travel industry is a plus
Why Join Us?
At Centric Prime, you’ll be part of a dynamic and supportive environment where your growth matters. This is your opportunity to advance your sales career while working with international clients and gaining valuable experience.
- Department
- Sales
- Role
- Sales and customer service
- Locations
- Centric Prime Office
About Centric Prime
Centric Prime is a remote staffing agency that helps businesses hire and manage top talent from Jordan. We specialize in providing skilled professionals in roles such as sales, customer service, digital marketing, social media management, virtual assistance, IT support, and more.
Our mission is to empower companies to streamline operations, reduce costs, and scale efficiently by building high-performing remote teams. We handle recruitment, onboarding, HR, and payroll—so our clients can focus on growth while we take care of the rest.
At Centric Prime, we’re not just connecting businesses with talent; we’re creating opportunities that drive success on both sides.