Customer Service Representative (Airline/Ticketing Experience Required)
Key Responsibilities
Handle customer inquiries via phone, email, or chat in a professional and timely manner
Assist customers with bookings, modifications, cancellations, and general travel-related requests
Resolve customer issues while ensuring a high level of satisfaction
Accurately use ticketing systems to process and manage requests
Maintain clear, professional communication with customers at all times
Requirements
Proven experience in customer service (non-sales roles preferred)
Mandatory: Strong experience in airline ticketing and travel industry operations
Familiarity with ticketing systems (e.g., GDS systems such as Amadeus, Sabre, or similar)
Excellent communication skills in English (spoken and written)
Ability to work night shifts (6:00 PM – 2:00 AM, Jordan Time)
Strong attention to detail and problem-solving skills
Previous experience in a travel agency or airline-related role
Experience handling high-volume customer interactions
- Department
- Customer Service Rep
- Locations
- Centric Prime Office
About Centric Prime
Centric Prime is a recruitment agency connecting businesses with exceptional talent from Jordan and beyond. We specialize in sourcing highly skilled professionals across a wide range of industries and functions, including sales, customer service, digital marketing, social media management, virtual assistance, IT support, finance, operations, and more.
Our mission is to help companies build high-performing teams by delivering the right talent quickly and efficiently. From sourcing and screening to recruitment and onboarding support, we streamline the hiring process so our clients can focus on growing their business while we take care of finding the right people.
At Centric Prime, we're more than a recruitment agency—we're a strategic hiring partner dedicated to connecting businesses with exceptional talent and creating opportunities that drive long-term success for both employers and professionals.