Role Overview:

We are looking for a dedicated and customer-focused Customer Support Specialist to handle client interactions and ensure a seamless customer experience. The ideal candidate is an excellent communicator with a problem-solving mindset and the ability to manage inquiries efficiently while maintaining a positive and professional tone.

Key Responsibilities:

• Handle inbound and outbound calls professionally

• Respond to customer inquiries via phone, email, and chat

• Resolve customer issues in a timely and efficient manner

• Provide accurate information about products and services

• Maintain detailed records of customer interactions in CRM systems

• Follow up with customers to ensure satisfaction

• Identify customer needs and suggest appropriate solutions

• Support basic sales activities and upselling when applicable

• Collaborate with internal teams to resolve complex issues

Requirements:

• Proven experience in customer support, call center, or a similar role

• Excellent English communication skills (spoken and written)

• Strong interpersonal and problem-solving skills

• Ability to handle high volumes of calls and inquiries

• Familiarity with CRM systems and customer support tools

• Ability to work under pressure and meet performance targets

• Reliable internet connection and a suitable remote work setup

Nice to Have:

• Previous experience working with U.S.-based clients

• Sales or upselling experience

What We Offer:

• Opportunity to work with international clients

• Professional growth and development

• Supportive and collaborative work environment

• Competitive compensation